PRIVACY POLICY

Last update: November 22, 2024

This Privacy Policy describes how AnuaVera™ (the “Site”, “we”, “us”, or “our”) collects, uses and discloses your personal information when you visit, use our services, or make a purchase through contacting us through the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date and take any other steps required by applicable law.

How we collect and use your personal data
To provide the Services, we collect information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect to communicate with you, improve the Services, comply with legal obligations, enforce applicable terms, and protect or defend the Services, our rights, and the rights of our users or others.

What personal data we collect
The types of personal data we obtain about you depend on how you use the Site and the Services. When we use the term “personal data,” we are referring to information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal data we collect.

Data we collect directly from you
Information you submit directly to us through our Services may include:

  • Contact information, including your name, address, telephone number and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security.
  • Shopping data, including the items you view, place in your shopping cart, stored in your account such as loyalty points, reviews, referrals or gift cards, or purchases.
  • Loyalty points/product reviews/referrals/gift cards saved.
  • Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect about your use
We may also automatically collect certain information about your interactions with the Services ("Usage Data"). We may do this using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information relating to your interactions with the Services.

Data we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g. bank account, credit or debit card details, billing address) to process your payment to fulfill your orders and provide you with the products or services you have requested, and to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third Party Websites and Links.

How we use your personal information
Providing you with products and services: We use your personal information to provide you with the Services and perform our contract with you, including to process your payments, fulfill your orders, send you notifications regarding your account, purchases, returns, exchanges or other transactions, manage your account, arrange for shipping, facilitate returns and exchanges, and provide other features and functionality related to your account. We may also enhance your shopping experience by enabling Shopify to connect your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set out in its Privacy Policy and Consumer Privacy Policy.

Marketing and advertising: We may use your personal data for marketing and promotional purposes, such as sending you marketing, advertisements and promotional communications via email, SMS or postal mail, and to show you advertisements for products or services. This may include using your personal data to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for this processing is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action against possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.

Cookies
Like many websites, we use Cookies on our Site. For specific information about the cookies we use in connection with powering our store with Shopify , please see https://www.shopify.com/legal/cookies . We use Cookies to improve the Site and the Services (including to remember your actions and preferences), perform analytics, and better understand user interactions with the Services (in our legitimate interests to operate, improve, and optimize the Services).

Third party websites and links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow to sites not linked or operated by us, you should review their privacy and security policies and other terms.

Children and privacy
The Services are not intended for children, and we do not knowingly collect personal information from children.

Data security and retention periods
Please note that no security measures are perfect, and we cannot guarantee "perfect security", nor may the information you transmit to us be secure during transmission.

Your rights
Depending on where you live, you may have some or all of these rights in relation to your personal information. You can request access to the information we have about you or request that we correct, delete or port information.

Contact
If you have any questions about our privacy policy or wish to exercise any of the above rights, please contact us at info .anuavera @gmail .com .